Can't care to help retired people!!!

I can not explain how disgusted I am with the service and the staff at Greenstone Mall. My grandmother has been trying to sort out a telkom line and internet for months and no one! NO ONE, seems to care one bit! There are several residents at Elphin Lodge that have exactly the same problem and Telkom seems not to care to help at all. My grandmother has now been told she is setting the phone and the modem up incorrectly and she must bring everything to them when all she wants is a technician to come out and help her. Do we have to beg?!?! I went to help her set up and there is no power point to plug her modem into by her phone. She would like the telephone connection to be moved to where her computer is and the more she asks for help from the *********** staff at Greenstone Mall the more frustrating this situation gets as they couldn't care less to arrange a technician to go out to help her. She will pay so that is not a problem. She can't call out cause the telkom lines are all done in the whole of Elphin Lodge Retirement home! Is this ok? These are old lives Telkom is messing with. What if they need help and can't call anyone for help? This is unacceptable from Telkom and their staff! I am now looking for other providers who are competent and are will to go help sort out all the lines and internet for everyone involved, not only my grandmother.