Cant cancell my telkom service due to bad feedback

I am trying to move over to a new service providor, I need telkom to release my line, i realise that there are a 30 days notice i am on month to month. The lady in sales said i must login and cancell the line, B number and TIN and then i phoned to ask when will the number be in the holding pool so the new service providor can pull it over but telkom does not get back to me they keep putting me through to sales, then billing then sales again then 10210 which is now not working and the lady then when i phoned said i must login online and uncancell all the services and recancell just the B number for my fibre line and state in the comments i want telkom to put it in the holding pool, THERE ARE NO OPTION TO UNCANCELL THE CANCELLATION!!! The new service providor needs the line released!!! I dont mind the 30 days but please just put the line in the holding pool so i can move over please?????