Can't Cancel Telkom Landline and ADSL Account

Can't Cancel Telkom Landline and ADSL Account

I have a Landline and ADSL account at my house and no longer required any of the Telkom services on that account from 14 Sept 2017. On 14 September 2017, I went into the Telkom store at Greenstone and filled out a cancellation form which was emailed by them through to the Telkom Cancellations department with supporting documentation . I received a reply from Telkom acknowledging the receipt of the cancellation notice saying that it would be attended to. Nothing happened. I just kept on receiving new accounts.

On 23 February 2018, I sent a further email to ********** with attached documentation and the original cancellation, and again I received acknowledgement from Telkom that they would follow through with the cancellation.

Still nothing happened.

I then received a letter of demand in the post and a phone call from the attorneys acting for Telkom, about the overdue account. I explained to them that I have been trying to cancel the account since Sept 2017 on numerous occasions and Telkom respond that they have received the cancellation, but still don't do anything.

I emailed the attorneys copies of all the cancellation documentation and emails and they informed me they were satisfied and closed the file.

But the problem still exists, TELKOM DO NOT PURSUE WITH CLOSING THE ACCOUNT.

I have received no further communication in this regard, and the services have not been cancelled, and I keep on receiving accounts.

Please can Telkom attend to this cancellation ASAP and back date it to 14 September 2017. I refuse to pay them since I followed the due procedures to cancel the service. This is a final resort as contacting Telkom directly doesn't work to cancel the account.

I am now desperate and have resorted to Hello Peter to try get a response

My Name is Denis Sandler, The Telkom account number is ********** 40 (previously ********** 80001) and is for land line number 011 ********** .