1 reviews | Active since Sept 2016
Cant cancel service
<p>It is now 8 weeks since we send through our cancellation of telkom services. We have send through numerous emails , phoned the 10210 line , spoke to number of consultants. Today 7 Sept 2016 I phone again, spoke again to a consultant and can you believe it, they have nothing on record of my cancellation request. I forward her all my previous emails while we were on the line talking, she confirmed that she recived it. I then politely asked her to please cancels all my services, on which rep**** it does not work like that, someone will phone me !!!!</p> <p> </p> <p>This was exactly the same responses i got when i first phone them on the 28 July 2016. Stay away from Telkom , it looked like they would use/do anything to keep you with them. I really dont know how to cancel there services</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI ********** .
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
**********Thank you for making contact with us.
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI ********** .
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
**********Is been another week, nothing yet from telkom ? Can anybody help me ?!
Is been another week, nothing yet from telkom ? Can anybody help me ?!
Can you believe, after fighting and struggling to cancel my service is was confirm by email on the 18sept 2016 to be backdated to the 1st Aug 2016. Thank you telkom at last - I thought..... Today 27 Sept I received a sms stating that this month subscription (sept 2016) will be decucted on the 4 Oct 2016 !!! ***
I now had to registered a "dispute" with them ref ********** 1
Really ????
Can you believe, after fighting and struggling to cancel my service is was confirm by email on the 18sept 2016 to be backdated to the 1st Aug 2016. Thank you telkom at last - I thought..... Today 27 Sept I received a sms stating that this month subscription (sept 2016) will be decucted on the 4 Oct 2016 !!! ***
I now had to registered a "dispute" with them ref ********** 1
Really ????
