JK
Jason K

1 reviews | Active since Mar 2009

08 Dec 2015, 14:15

Cant cancel my 8ta contract

I filled in my cancellation form and signed it 11 May already, and telkom still bills me. I have made more than 5 phone calls since then, to cancel it. No luck. The call centre only gives you the same, we will escalate it. Clearly nothing is happening, so I am paying for an account I don't use for the last 8 months!<br> <br> Secondly, I have a dispute with telkom to have a reversal on my account, because they took a month to fix my ADSL line. The still billed me for a line I could not use. No reversal, just pay or else we cut the line? Really I can't even use it. <br> <br> Very very poor service!

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Replies (1)
Telkom
Telkom's reply08 Dec 2015, 15:21
Official
Hello jasondek,

We apologise for the inconvenience.

We are busy with your request and will be contacted soon.

Regards,
Sue

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