1 reviews | Active since Jul 2018
Cant Cancel LTE Contract
So I tried to contact Telkom using their Telkom Chat service after their online solution to cancel my LTE contract failed and attempting to contact through email yielded no results. I have learned in the past that trying their call center is dangerous for your health (and airtime). You can read the ridiculous chat that followed yourself here : https://drive.google.com/file/d/1JQjEljP05Vxj11O90zuZcpoGP7v-4bLS/view?usp=sharing As soon as I typed it was going on Hello Peter, she lightning fast typed out a sentence I could not read fast enough, but contained something to do with "Thank you for using our service" and closed the chat. If I hadn't been taking screen shots I would not have had a copy of the chat. All I want is help closing my LTE contract, as we now have fibre and it is actually 6 months over the 2 year contract. Really the only reason I am using Hello Peter for this is because Telkom has made it easier to try get help here than going through their official channels. Just in case it is not clear THE ONLINE WAY IS GIVING ME AN ERROR AND DOESN'T WORK
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Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,