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AJVR
AJ Janse Van Rensburg

1 reviews | Active since Mar 2015

03 May 2018, 11:30

Cant Cancel line.

Telkom's timeline. May 03, 2018 11:19am 6 hours later, still can't get a hold of Telkom, cant login to the site to cancel the line, password change won't accept. the email address for Telkom no longer available. Live chat as useless as Telkom itself. I know cannot cancel my line whatsoever. Please note date and time of this. Payment won't be made until this issue is resolved. You a top-tier company with this kind of service. shameful.

0
Replies (4)
Telkom
Telkom's reply15 May 2018, 13:09
Official

Hi AJ JvR,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Garreth
Telkom Social Media Team

Best regards,

AJVR
AJ Janse Van Rensburg's update11 Jul 2018, 08:28
Reviewer Update
Hi Gareth Interaction REF: AI ********** I have now received a bill for July, please note I will NOT be paying this account as you insisted it would be taken care off and now we sitting with an account in arrears. Account Number ********** 75. AJ
AJVR
AJ Janse Van Rensburg's update27 Aug 2018, 10:02
Reviewer Update
Round 3, still nothing from Telkom, Cancellation has not been processed. Bill is now sitting at R 1,048.25. As mentioned before, this will not be paid as this has been the 3rd correspondence without a reply. AJ
AJVR
AJ Janse Van Rensburg's update16 Nov 2018, 12:11
Reviewer Update
So I Have now received a call from Telkom, wanting to hand me over for not paying the requested bill? 100 % refuse to give you anything, and with my previous warning and correspondence, you still have the nerve to call my dad and bring your aggressive bull****.