Can't cancel contract

Item: Telkom
Rating: 1
Author: Jacques O

I have been trying to cancel my contract for months and I keep getting billed...This is UNACCEPTABLE!!!!! Cancelled effective end December and I'm still having to pay the account for the place I no longer live in

Please can someone help me, I have spoken to countless consultants and they all say it will be resolved now....and then next month the bill is still there...I am drowning thanks to that!! Thank you for that.... I have references and everything and the query is even on my profile on Telkom online and just says pending...

Please can someone help fix this and credit my account now already!!!!

Helpful (0)

Replies (2)

Telkom's replyOfficial

30 Apr 2018, 08:15

Hi ****ua

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

Telkom's reply30 Apr 2018, 08:15

Official

Hi ****ua

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

Jacques O's updateReviewer Update

10 May 2018, 11:43

Thanks....BUT ....again in true Telkom style, another month later, I have just received my bill....and the old service bill is still attached. Will this ever be resolved or should I just give up?

Jacques O's update10 May 2018, 11:43

Reviewer Update

Thanks....BUT ....again in true Telkom style, another month later, I have just received my bill....and the old service bill is still attached. Will this ever be resolved or should I just give up?

Can't cancel contract

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