1 reviews | Active since Mar 2018
Cant cancel contract
Im trying to cancel my wifi contract since November 2017... They told me that it would take 30 working days to cancel the contract... We are at 15th of March 2018 and im still struggling to cancel my contract.... Ive emailed my cancelation form to 3 different people at the call centre, and each 1 promises me that my contract would be cancelled... With no luck till now... And in the meantime I must just pay every month and I don't use the wifi anymore, since im using a new service provider... What must i still do to cancel the contract?????? I will never urge someone to take a contract at Telkom.... Stay far away!!!!!
Good Day
Thank you for allowing us the opportunity to assist further on your query.
An agent will be assigned to further investigate and assist.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
An agent will be assigned to further investigate and assist.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Hi Dale
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was cancelled and refund was processed.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Dale
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was cancelled and refund was processed.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,