Cant Cancel / Cancellation Nightmare - 3 months down the line and I still have an active Telkom Mobile contract
<p>I have had a Telkom mobile contract for the full duration of the 24 months when I contacted Telkom to ask how I may go about ending the subscription and converting the sim to a pre-paid one, this is what they had to say:</p> <p>1. Complete the cancellation form and send it into ********** which I then promptly did, on the 15th May 2017 - I received an automated response stating that they have received my email and will be processing it soon. - Great I thought to myself, how easy. </p> <p> </p> <p>Prior to that, I was informed that it will take 21 working days to issue the cancellation.</p> <p> </p> <p>At the end of May, I was billed for the usage and thought that must be that. I phoned to confirm that my number has been converted to pre-paid, to no avail. and that it was still within the 21 working days, It was understandable and life went on, then another debit order was placed on my account and was rejected, this now added just under R300.00 to my account, - The same account that was supposedly ly cancelled. Then at the end of the month of June, well over the 21 working</p> <p>Then at the end of the month of June, well over the 21 working days, I followed up again, I was told to resend the cancellation form to the agent's email ********** and was assured that due to the delay the issue would be resolved in no more than 24 hours. </p> <p>I was yet again debited at the end of June and once again on the 1st of July 2017 allocated my normal service additions (Data and minute bundles) were added to my account. (Still on contract and not prepaid.) </p> <p>I like all other users need to make use of my phone so inevitably I was forced to make use of the allocated minutes. Now I am trapped. </p> <p> </p> <p>For some unknown reason, 3 NAEDO debts have gone off of my bank account in the last month the last one being today after I spent more than 3 hours with Telkom on the phone. </p> <p> </p> <p>This is unacceptable and you owe me money - I have escalated this matter to the following personnel including a call centre manager Hendria to no avail.</p> ********** ********** ********** ********** ********** <p>- Tommorrow is the 1st of August 2017, then additional services will once again be added to my account, and I will be forced to make use of it as it is linked to my primary number.</p> <p> </p> <p>This is entrapment of a consumer. I don't want to have any contract with Telkom Mobile - 3 months later, I will never recommend their service/lack of service to anyone. @Vodacom - you guys are super expensive but at least, you know what you are doing, and people get their value for money.</p> <p> </p> <p>Can I sue them? what are my right here guys... </p> <p> </p> <p> </p>