can't cancel adsl from 1 may

i want to cancel my adsl line from telkom because we are on a different service provider, everyone is telling me that i must log in to the old telkom site, which i am not able to do due to error message i get after i login , so from the 1st of may i am trying to cancel the line but still no responce or cancelation i went instore 1 may to cancel the line and i showed him i can not log in , the consultant said he had emailed the support sideto cancel the adsl line ref ********** 1 the colsultant in the worcester branch was ********** i had email the cancellation form and id to him that is when i received my ref nr

4 june i phoned telkom 10210 again to confirm cancellation, no they did not receive anything then i tried again which telkom 10210 told me they will down grade my line to a fixed line only,

still no luck, so i phoned again 10210 which the consultant grootbr said she will assist me in helping to cancel due to the fact i get the error message, ********** ********** Siyasanga Njengele (S) ********** another consultant who i tried to cancel with 28.6.2018

still not cancelled i am paying more than 400rand n month for something i am not using, i have proof of installion of other provider.