can't cancel account

We signed up for the 4G mobile product with the wifi modem. Whilst the speed was good, it kept dropping signal, so we decided to get fibre.

However, unlike modern competitors like Afrihost, who understand the value of customer satisfaction, Telkom do not make it easy to cancel. On Afrihost, a proper modern company, you just click a cancel button and that's it. On Telkom you have to take forms in to their "stores" and get put on hold on a land line queue. Please cancel our 4g contract. Thank you.