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Ryan D

1 reviews | Active since Mar 2017

16 Mar 2018, 03:31

Can’t cancel account

I have been trying to cancel my Telkom data contract since December 2017. My contract is on a month to month but I get billed every month and cannot get Telkom to stop debuting my account

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Replies (5)
Telkom
Telkom's reply09 Apr 2018, 10:41
Official

Hi Rdearle,

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Garreth
Telkom Social Media Team

Best regards,

RD
Ryan D's update17 Apr 2018, 03:31
Reviewer Update
Hello Garreth Thank you for your reply, today Telkom yet again took money from my account for a service I have not used since 31 December 2017. Please could you ask your task team to prioritize doing something.
RD
Ryan D's update16 May 2018, 05:04
Reviewer Update
Hello again Garreth Ref AI ********** , please actually do something other than investigate this is the fifth month of deductions and apparently their has been a price increase that I am not aware of? I left SA in Dec 2017 but cannot get Telkom to cancel my account and stop billing me, I want a refund this month and an official response that my account has been cancelled, I will be appointing a lawyer to resolve this
Telkom
Telkom's reply16 May 2018, 08:11
Official

Good Morning Ryan,

Thank you for getting in touch with us, we apologise for the late response.

Please forward me the cancellation form so that we can cancel the number for you swiftly.

Have a great day further.

Regards
Launa
Telkom Social Media Team

Best regards,

RD
Ryan D's update27 Jun 2018, 19:26
Reviewer Update
Still not resolved and Telkom continue to charge my account monthly, can someone from Telkom do something? I have posted my complaints via your website which is a void of no response. I have lodged a complaint with ICASA to get this resolved.