Cant assist and hangs Up

I had my line relocated 2 weeks ago. The number assigned to me reflects as somebody's line who line is suspended. I cant do anything with the line at the moments. When I called to find out what was happening the agent who took the call (Sibusiso) proceeded to hang up the phone when I politely requested to speak to a supervisor or manager so I could get clarity. The technician has been to my premises, installed the line but I cannot do anything with it because telkom as failed to reassign the line to me. Its been over two weeks Already.