WD
Waldo D
1 reviews | Active since Mar 2015
21 Nov 2016, 10:47
Cannot view usage on LTE
<p>Hi</p> <p> </p> <p>After Telkom had changed their AUP on their uncapped LTE I tried to see my current usage. I could not find it, I then asked via e-mail on 180 how I can view it, and the agent informed me you cannot view your usage and will have to wait for the bill.</p> <p> </p> <p>How can Telkom impose an AUP on usage if a user cannot view their usage?</p>
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
21 Nov 2016, 14:49Hi llama_55,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Support team.
Your reference number is.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply21 Nov 2016, 14:49
Official
Hi llama_55,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Support team.
Your reference number is.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's replyOfficial
21 Nov 2016, 14:50Hi llama_55,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Support team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply21 Nov 2016, 14:50
Official
Hi llama_55,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Support team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's replyOfficial
24 Nov 2016, 14:04Hi,
Apologies for the inconvenience. Please check your usage as per normal *180# or on the website by self service portal.
Regards
Tsebo
Best regards,
Telkom's reply24 Nov 2016, 14:04
Official
Hi,
Apologies for the inconvenience. Please check your usage as per normal *180# or on the website by self service portal.
Regards
Tsebo
Best regards,
WD
Waldo D's updateReviewer Update
24 Nov 2016, 14:08Hi
I have a Huawei LTE wifi router b315 so I cannot dail *180# from the sim. And as stated in e-mail and screenshots I sent support there is now usage shown on you self-service portal for LTE uncapped users.
WD
Waldo D's update24 Nov 2016, 14:08
Reviewer Update
Hi
I have a Huawei LTE wifi router b315 so I cannot dail *180# from the sim. And as stated in e-mail and screenshots I sent support there is now usage shown on you self-service portal for LTE uncapped users.