Cannot use my ADSL line for more than a week

I have been complaining about my ADSL line speed since the end of May 2015 and nothing was done about it except excuses. Since last week I am unable to even check my e-mails because of the slow speed I am getting. I have been logging it online as well as phoning the call centre. Yesterday I was promised that it would be escalated and resolved. This morning I once again received an sms that the fault has been resolved. I got home and still I cannot use my ADSL. seems like there is a bunch of *****s working at Telkom. I have to pay my account otherwise my line gets suspended, but I cannot evenm use the service I am paying for. I use to promote Telkom about their good service, but for the past two months I have been telling everyone about their POOR service. I need somebody to p