Cannot Upgrade - Telkom refuses to take my business

You have forced my hand by not responding for 2 days. Let’s not count the past 3 weeks that I have been attempting to upgrade my contract. Let me break it down for you. I upgraded my contact on number ********** 231 in November 2015 telephonically via one of your many out sourced contact centres. HUGE MISTAKE. Not only did they bill me 2 contracts on one number – how is this even possible!! They add Value Added Service to my account which I never requested. From January to April of 2016 I battled Telkom to rectify my invoice!! This was never completely sorted out, but I took what I could and abandoned that battle. Next issue – My account gets suspended a few times erroneously. And after suspension I battle to get my number reconnected!!!! I do not even want to mention the reconnection fee that I PAID without dispute. So NOW the status of my account shows suspended on your system – even though I am not in arrears and have full use of all my services. PATHETIC SERVICE. I have worked in Telkom for more than 8 years as part of the then 10219 service and I know very well how your systems work!! The gems within the corporation is disappearing. No one cares for the customer and their business. I have no clue what your service advisors / call centre operators log on your system – in terms of notes to the mysterious back office with all power and no talk. Customer Service means nothing to Telkom and their staff any longer. No one makes an effort to call me, no one assists your front facing staff as they have NO POWER except to escalate disputes. On an escalator that always goes up but never goes down. NOW – when attempting to upgrade at Adderly Street branch firstly – I could not – because my account shows suspended – it is not!!! They log a dispute – dispute gets resolved but I get told I can only upgrade because I did a renewal recently – and a replacement too!!! When??!!! When have I done this and where is your proof. I still have my same cell that was delivered to me in November of 2015 and to top it off – I KEEP GETTING CALLS FROM YOUR RENEWALS TEAM TO RENEW MY CONTRACT!!!!! Laughable. But when I say yes please go ahead – nobody can!! No one can assist, I do not want to renew via the telephone because of previous mess ups. When I visited your Telkom Mobile division in Kenilworth Centre on Sunday past I was told I just renewed my contract and it is 3 days old!!! Are you kidding me? I am requesting that one of your staff call me to resolve this. Please. I am at your behest. You hold me hostage with your laughable system. And now should I cancel there will be fees? Because you only started my contract now!! Check my invoices for the past 24 months and you will see I have been paying the smart plan 100 for R199 for 24months as I have agreed to do. You, Telkom are now in breach of contract and I will take this to the CPA should you not resolve this to my satisfaction within the next 48 hours! Not working hours. 2 days. I am looking forward to communication from Telkom. I want to stay and use your network. If no resolution is offered I will cancel mine and encourage family to cancel theirs. And also report this case to the CPA.