Cannot upgrade my contract and now cant cancel it

Tried to upgrade my cellphone contract over a period of two months. The Springs store could not obtain stock. Requested that they keep me informed. Never got one response even though I sent e-mails requesting as such. The telecommunications company does not have a phone line either. Spent R45 in parking over 9 visits to get the same answer. <br> Now trying to cancel the contract because VODACOM has what I want in the colour I want on the deal I want. Told I can cancel the contract, by the call centre, with immediate effect, just send a letter requesting such. Did so. No response. Phoned again. Told now to not to send a letter but a cancellation form, which was duly completed and e-mailed. NO RESPONSE. Phoned again. Assistance was offered. Send the documentation to Philile, she would help. Sent the documentation. NO RESPONSE. Phoned again. I have sent the documentaion to the wrong cancellation ( Telkom gave me the wrong info) department. Sent the new department. GOT a response - Ref number. Phoned again. Send the documentation to Sindy, she would assist. NO RESPONSE. Is any body out there... By the way can I rate Telkoms Service on a scale of 1-10. Sorry I cant the scale is to limited.<br>