Cannot Upgrade My Contract

<p>I have a Telkom Mobile contract that is due for an upgrade now. Went to the Telkom store Friday(10/03/17) and started processing. Only to be told that due to my Multi Sim that was not loaded I cannot upgrade and this will have to be ceased first. The store then logged it with the Technical department to resolve.</p> <p>Monday(13/03/17) Morning I received a call saying that they have resolved the problem and that I can go back into the store to do the upgrade. Went in and yes you guessed it. Same problem. Then it had to be logged again.</p> <p>This morning(14/03/17) I received and SMS that fault with Ref code: ********** 1 was closed. Guess what. Still no resolution and the store has to log the querry again. </p> <p>I have tried phoning 180 from my mobile phone to get through to technical to resolve. First get to a consultant who then puts me through to Landline/ADSL(How the heck if I phoned Telkom Mobile.) Spoke to 5 different consultants in 5 different departments and still did not get through to Telkom Mobile Technical support. Eventually got so frustrated and put my phone down.</p> <p> </p> <p>Now can I please get someone from the correct department to contact me on ********** 765 to get the MultiSim ceased so I can finally get my Contract sorted out at the store.</p>