Cannot upgrade my account

I have been waiting 2 weeks for feedback on whether i can upgrade my account to a larger package. I have visited the branch 4 times and every time they are \working"on it. <br> <br> I feel this is complete incompetence - or excuse for not doing their job. Can I upgrade or not? If I cannot - what are my alternatives? The service is the terrible.<br> <br> Telkom - do you want my business or not? I want to give you more money - provide me with the service."""