Cannot upgrade ADSL line due to order pending

Did a relocation of my Telkom line AROUND 4 weeks back. There was an order the 20th June ********** 79A. The Telkom line and ADSL Line is working since then. I want to upgrade my existing ADSL LINE from 10 Meg up to 20 Meg. Did phone 10210 for the upgrade 2 weeks back. I contact them every day. After a week one operator informed that the upgrade cannot be done due to an open order. NOW the problem is Telkom cannot do the upgrade for me due to an order PENDING that is still open. They try to close the order for me but seems know one can do it on there side. This getting really frustrated now. Did phone yesterday again 10213 to close the order but with no luck they cannot close the order. But they will escalate it to their IT department and they will close it where I will receive an sms. Fault was logged ********** on the 20 July. Every day TELKOM (10210) telling me I will receive an sms to say the order will be close in the next 24 to 48 Hours. Two weeks later still every day the same excuses. This is unprofessional from them. I really hope someone on there side will close the order so that I can do my upgrade on my ADSL line