1 reviews | Active since Sept 2014
Cannot take the time just to update a person
<p>What a mess! The call centre agents (Martha Molwantwa and Precious Mametse) could not even be bothered to deliver customer service. I was politely asking for an update on a Macbook Pro application. The application was approved with no hassles and we are currently waiting for stock.... they could not be less interested in giving me an update. According to these girls they do not have a supervisor therefore one can assume that they work without supervision, the calls get recorded but they were unable to give me a reference.... on this call recording they basically confirmed that they are not interested and incapable to give me an update.... this will be the last time I deal with Telkom, unfortunately the application has been approved so I am stuck, but never again....</p>
The details were sent:
From: Pretorius, Annelize
Sent: 03 January 2017 03:51 PM
To: ********** /> Subject: MACBOOK - SP WILLIAMS - HELLO PETER
Hi,
As per your request on Hello Peter please see the account holder details below:
ID: 680 ********** 082
Name: Mr SP Williams.
I would appreciate any assistance as this issue is still not resolved…
Best Regards,
Annelize Pretorius
HOWEVER, for the record, its impossible that my phone would have been engaged.... its been on my desk, full signal, every day, since forever.
I have been dealing with a very kind lady at Telkom in Centurion... Courtney... but unfortunately she is unable to assist as the problem is so much bigger than just at the branch! The whole of Telkom does not have stock of the items they advertised!!! Isn't there a law against advertising stuff that you do not have in stock?
The details were sent:
From: Pretorius, Annelize
Sent: 03 January 2017 03:51 PM
To: ********** /> Subject: MACBOOK - SP WILLIAMS - HELLO PETER
Hi,
As per your request on Hello Peter please see the account holder details below:
ID: 680 ********** 082
Name: Mr SP Williams.
I would appreciate any assistance as this issue is still not resolved…
Best Regards,
Annelize Pretorius
HOWEVER, for the record, its impossible that my phone would have been engaged.... its been on my desk, full signal, every day, since forever.
I have been dealing with a very kind lady at Telkom in Centurion... Courtney... but unfortunately she is unable to assist as the problem is so much bigger than just at the branch! The whole of Telkom does not have stock of the items they advertised!!! Isn't there a law against advertising stuff that you do not have in stock?
From: Pretorius, Annelize
Sent: 11 January 2017 10:46 AM
To: ********** /> Cc: ********** 'Steve Williams'
Subject: REF: AI **********
Importance: High
Good day,
As per your request on Hello Peter, please see the requested details below:
NAME: STEVE WILLIAMS
ID NR: ********** 246082
STORE: CENTURION MALL
This is now officially a month ago that we app**** and we have not gotten any update as yet. The store has attempted to follow up on stock as well but it seems not even your staff on the floor is getting any sufficient update!!
Please advise whether this contract must rather be cancelled as it is not going anywhere, however should you advise me to cancel this application please include why Telkom advertises units that are not available?
I look forward to your urgent response in this regard!
From: Pretorius, Annelize
Sent: 11 January 2017 10:46 AM
To: ********** /> Cc: ********** 'Steve Williams'
Subject: REF: AI **********
Importance: High
Good day,
As per your request on Hello Peter, please see the requested details below:
NAME: STEVE WILLIAMS
ID NR: ********** 246082
STORE: CENTURION MALL
This is now officially a month ago that we app**** and we have not gotten any update as yet. The store has attempted to follow up on stock as well but it seems not even your staff on the floor is getting any sufficient update!!
Please advise whether this contract must rather be cancelled as it is not going anywhere, however should you advise me to cancel this application please include why Telkom advertises units that are not available?
I look forward to your urgent response in this regard!