Cannot sort out a simple instruction

In September 2015 I cancelled my ADSL Line with Telkom with their Bluff Shop and explained that I want Mweb to take over the ADSL as previous problems with service with Telkom just couldn't seem to get resolved. Received Bill, noticed still being billed for all the services. Sent email to Bluff manager. Got statement again, noticed that it hasn't been rectified, sent email to Bluff Manager. \service"gets suspended. Contact the call centre - After the regular 45 minute wait got through to a lady by the name of Precious (ref***1) Explained situation. Got to lift suspension on telephone line. Contact Mweb who informed me that since September the line was never released for them to capture it. ADSL line still suspended. Sent mail to [Email Removed] No response. Contact service centre again yesterday. Informed that Jody Harris will call me back. No call back. Phoned again in the afternoon. After another 45 minutes"