JG
JENNIFER G
1 reviews | Active since Feb 2016
22 Feb 2016, 17:04
CANNOT REPORT FAULT
I HAVE TRIED TO CALL TELKOM TO REPORT FAULT. THE AUTOMATED RESPONSE ASKS FOR THE NUMBER RELATED TO THE FAULT, THEN FOR A CELLPHONE NO TO SMS THE FAULT LOGGING TO, THEN ASKS ME TO HOLD FOR AN OPERATOR, WHO NEVER ANAWERS. I HAVE NOT RECEIVED ANY SMS AND HAVE ALSO REPORTED THE FAULT BY SMS AND BY EMAIL. ALL REPORTS ARE IGNORED. THE PHONE WAS STRUCK BY LIGHTNING ON WEDNESDAY AND I HAVE MADE REPEATED ATTEMPTS TO REPORT IT, TO NO AVAIL. TODAY I FINALLY GOT THROUGH TO TECHNICAL SUPPORT BUT MY CELLPHONE CUT OUT AS THE MTN SIGNAL IN OUR HOME IS SO BAD. HELP!
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
23 Feb 2016, 07:56Hello jenhome,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We do apologise for the inconvenience.The pending fault reference is in hand with our testing centre and awaits tech dispatch. Further available update
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We do apologise for the inconvenience.The pending fault reference is in hand with our testing centre and awaits tech dispatch. Further available update
***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply23 Feb 2016, 07:56
Official
Hello jenhome,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We do apologise for the inconvenience.The pending fault reference is in hand with our testing centre and awaits tech dispatch. Further available update
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We do apologise for the inconvenience.The pending fault reference is in hand with our testing centre and awaits tech dispatch. Further available update
***
Regards
Keagan
Telkom Social Media Team
Best regards,