CANNOT REPORT FAULT

I HAVE TRIED NUMEROUS TIMES OVER THE LAST TWO DAYS TO GET MY TELKOM LINE FIXED. THE LINE IS DEAD. ADSL IS WORKING FINE (A BIT SLOWER THAN USUAL) I'VE TRIED DOING A FAULT REPORT ON THE WEBSITE, BUT THIS IS THE MESSAGE I'VE RECEIVED: You seemed to have entered an invalid telephone number that is not registered on our network, please retype or confirm number. I THEN CALLED 10210 TO REPORT THE DEAD LINE. I'VE DONE EVERYTHING THE AUTOMATED RESPONSE ASKED FOR. I STILL HAVEN'T RECEIVED A SMS. PLEASE HELP, TELKOM!! IT'S THE SECOND TIME IN A MONTH THAT OUR LINE IS DEAD.