Cannot Repair A Fault on the Line

Called in to the Telkom call center on the 22nd December 2017 to report slow speed internet and disconnections.

I've been making endless calls to follow up on whats being done about my fault logged. To date i've been in contact yet again with the call center "10210" trying to figure out when will my fault be restored as my connection is extremely bad. All they can tell me is that I am experiencing "intimitted" connections and all we do is switch off and on my router "refresh it", which seems to be doing no good.

Its amazing how one agent tells you that your fault is with a technician and they will be working on it and they should be out at your premises, whilst the next day another agent will tell you that your fault is with the testing center and has not yet been assigned.

It seems as though nobody cares. Previously whenever a fault was logged they would be efficient however it seems as though they are losing the touch.

The call center agents are quick to tell you that your fault has been reported. Its amazing how they tell you that you just have to wait, however they will go on to ask "is there anything else i can assist you with?"...

Extremely Poor Service.