WH
Wanda H

1 reviews | Active since Jun 2016

16 Nov 2016, 07:58

Cannot receive emails

<p>For the past 6 weeks every 5 days I cannot receive e-mails for 5-7 days then it suddenly comes right and then the problem starts all over again. I do not have ADSL, I pay for a stand alone telkom e-mail address and use LTE. When I call faults, they change my password. Any idiot knows this wont help, then they cahnge my pop 3 settings, why???? That does noting either and then they tell me soory use you telkom web mail. I am not prepared to have this! Clearly there is a tehnical fault with the telkom incoming e-mail server as I get an error message stating I am unable to coneect to the e-mails server. Some agents actually admit telkom has problems with the e-mail. Please sort this out urgently. ********** Wanda</p>

0
Replies (2)
Telkom
Telkom's reply16 Nov 2016, 13:57
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

WH
Wanda H's update22 Nov 2016, 14:47
Reviewer Update

I called again and someone helped all sorted. just wish all the saff were as competetant as the last one who helped me