Cannot reach fault logging department after 4:45pm

Whenever I phone 10210 and select option 2)\ Existing customer""; I was told that there's nothing wrong with Telkom's system and that I'M DIALING THE WRONG NUMBER. After repeating the number to them and they confirmed it's the right number;they STILL insist I'm dialing the wrong number. They can't even be bothered to investigate a problem reported by someone trying to HELP THEM.<br> <br> This is terrible service from Telkom. You can't log a fault after 4:45pm anymore because their telephone prompting system is not working properly."""