Cannot provide customer with Statement

I have been trying to get a updated Statement from Telkom Mobile for over a week. I have been pushed around all week. I was told I could receive the statement on the 1st of the month, and that a manager would call. I had to call everyday thus far, with the excuse that someone in back office would call and assist me. I have not had any joy with the service. Is it so difficult to get what I require? This is poor service delivery, and it seems that nobody cares enough to try a little harder.