1 reviews | Active since Jul 2009
Cannot Move from 50Gb to 100GB
I went to the store for three issues.<br> 1. Get unlimited calls and data contract, I already have 2 contracts with another provider. That couldnt happen since I dont have a my ID but drivers license which I was told cannot use, even though I already have a contract with Telkom. I could have e-mailed this to them.<br> 2. Remove my dual sim since its not work and rather needs to be de-activated. Howard told me I cant since I need to have an ID to deactivate. That wasnt accomplished, I will keep paying 9.99 for a sim that is basically useless.<br> 3. Change my contract from 50gb to 100gb, this is a no brainer, here I am a customer wanting to increase my data thereby ARPU (to your benefit) and then you tell me NO. Cant be done because can only migrate after 3 months, how is this possible I have this contract since July 22, 2015.<br> Little can be said about the store manager howard who refused to give me his up-line only telling me he is the boss and he knows everything. Even refusing to listen to the other rep who asked him to call call centre. At some point I would appreciate a call or do yourselves a favour cancel the contract.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
