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skhumbuzo S

1 reviews | Active since Jul 2009

11 Feb 2016, 17:01

Cannot Move from 50Gb to 100GB

I went to the store for three issues.<br> 1. Get unlimited calls and data contract, I already have 2 contracts with another provider. That couldnt happen since I dont have a my ID but drivers license which I was told cannot use, even though I already have a contract with Telkom. I could have e-mailed this to them.<br> 2. Remove my dual sim since its not work and rather needs to be de-activated. Howard told me I cant since I need to have an ID to deactivate. That wasnt accomplished, I will keep paying 9.99 for a sim that is basically useless.<br> 3. Change my contract from 50gb to 100gb, this is a no brainer, here I am a customer wanting to increase my data thereby ARPU (to your benefit) and then you tell me NO. Cant be done because can only migrate after 3 months, how is this possible I have this contract since July 22, 2015.<br> Little can be said about the store manager howard who refused to give me his up-line only telling me he is the boss and he knows everything. Even refusing to listen to the other rep who asked him to call call centre. At some point I would appreciate a call or do yourselves a favour cancel the contract.

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Replies (1)
Telkom
Telkom's reply11 Feb 2016, 17:43
Official
Hello skhumbuzos,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.