FV
Ferdie V

1 reviews | Active since Nov 2010

13 Jun 2016, 09:07

Cannot migrate from LTE to LTE uncapped

<p>I took out a 100 GB LTE-A contract in 2015 for 24 months. Telkom's deal of the month for June 2016 offeres uncapped LTE for R799 p/m. The telkom callcentre states that im able to migrate (and pay a R400 migartion penalty). The telkom terms and conditions on the website states that im able to migrate (and pay a R400 migartion penalty). I am happy paying the R400 penalty. The telkom shop states that I'm unable to migrate. If I do want to migrate, I need to cancell my contract and take out a new contract for 24 months. This does not make sense, I already have a device. Why would I lock myself into another contract for 24 months? If I follow the method described by the telkom shops, the R400 penalty does not make sense - it will be much higher.</p>

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Replies (1)
Telkom
Telkom's reply13 Jun 2016, 09:26
Official

Hello ferdie10

This response serves as confirmation that your query has been received.
Your reference number : AI **********
A consultant from our mobile team will be in contact to assist with the query.

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Noleen
Telkom Social Media Team

Best regards,