Cannot manage Telkom business phone lines

It is impossible to manage Telkom business phone lines.

In the past two years I've been attempting to upgrade some of our lines to no avail. There is supposed to be an on line portal where we can do this but we cannot link our lines to the portal due to some error. One person at the call center indicated we're in transition between two portals or billing systems. I don't recall the details as this is some years ago. Problem still persists.

The call center has since been unable to assist after numerous attempts. Usually after a few attempts the problem is handed off to someone who then all of a sudden is no longer available.

My last resort was to try and have the numbers placed in the holding pool for migration. Although some of the staff were very friendly, they all insist it must be done via email, on a company letter head with the required documentation. However, after 7 unacknowledged emails to the email address they have since confirmed is correct, as well as emails to three other individuals, two of who all of a sudden are no longer reachable.

I still have no confirmation that anything is happening and all the call center can do is say I need to send an email to the address they have confirmed is correct, and hold thumbs for up to 31 days.

Frankly I am amazed that Telkom is still in business, and I wonder if they even deserve to remain in business. I can't imagine our directors even considering this treatment of our customers as acceptable.