Cannot load airtime because on contract

<p>I bought a contract phone from telkom 2015 December. It is exactly 12 months since I had the contract. During the past 12 months I never needed to load airtime. I ran out of data and the month is almost over and i thought to buy airtime and buy data for the next coming days before the month starts. When I tried loading the airtime i received a message that the airtome cannot be loaded. I called the call centre for assistance, only to be told since i have a contract i cannot load airtime the only thing they can do for me is increase my spending limit. I am still shocked at this, this is the first time i am hearing of this. I mean who does something like this? Ayanda from call centre is telling me I should give the airtime to someone. How is this helping my situation? How could Telkom neglect to inform me of such an important matter, that I cannot load airtime on the current sim card i have. </p> <p> </p> <p>Now i have airtime which i cannot use and i have to buy airtime using the spending limit available to me from Telkom, so money down the drain for me. Thanks a lot Telkom. </p>