Cannot link new product to my account

<p>I requested a telkom integrated data wallet sim card in February 2016.</p> <p>The product could not be linked to my account due to a technical fault, and it was escalated to IT via an IPAcc.</p> <p>In March i was notified that the problem was resolved and i returned to my local branch just to run into the same technical fault on the system, and another IPAcc was logged.</p> <p>Last weekend, four months after my first request, i returned to the branch to find my second IPAcc was never resolved and was closed without it every getting fixed and the problem is still persisting.</p> <p>The consultant tried to link the product (Integrated data wallet) to my account, but yet again it failed and he logged an IPAcc to fix the problem.</p> <p>I find it very unprofessional that Telkom's IT Department has not been able to resolve my problem within four months.</p> <p>Can i please get feedback on the status of this issue and when it will be resolved so that i can receive my integrated data wallet sim card and have it activated and working.</p> <p>Contact me should you required more information.</p>