Cannot get through to speak to agent

I have moved house and need to suspend/cancel my Telkom line until I am ready to reactivate a new one.<br> <br> Ive been trying for the past month on numerous occasions to get through to a Retentions agent to honor my notice period for cancellation. I either get hanged up on after waiting forever in a queue or wait so long (45-60 mins) that I decide to hang up myself. Ive even sent numerous emails yet do not get any responses.<br> <br> This is pathetic service......Can someone please contact me ?