AB
Angie B
1 reviews | Active since Nov 2012
23 Mar 2016, 11:40
Cannot Get Through to Call Centre to Track Order
I went online to order a cell phone contract two day ago.Yesterday I supp**** my details for a call back from an agent, without success. I have since tried calling twice, and waited 17 minutes and 14 minutes with no reply. I have also had no confirmation that my order was received despite the fact I supp**** both my cell number and my email address. Please Telkom, if you want the business, then give the service!
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Telkom's replyOfficial
23 Mar 2016, 14:30Hello Bormann,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team
Telkom's reply23 Mar 2016, 14:30
Official
Hello Bormann,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team