CANNOT GET THROUGH TO CALL CENTRE - 3 hours+ wait.

My ADSL line is down. <br> I have tried to call the call center for tech help and there is no answer after all the options. <br> I understand call volumes are high but in total I have waited over 3 hours without a single consultant being spoken to. <br> <br> I pay for a service which is non existant. Even the automated fault log process can't log my issue as it keeps failing. <br> <br> My reference ID captured here is my phone number. <br> <br>