Cannot get Telkom to give me a line

I cannot get Telkom to come to my house and give me a line. <br> I app**** in store with all my details in early October, was told it would take up to 14 working days to process and then a technician would get in touch. Nothing happened. I then complained via social media on 9 November, and was informed someone would sort me out. I have since been forced to send 18 MORE messages via social media, and no one got hold of me. <br> Today, 23 November, someone from the call centre called me. I was so relieved. Turns out, you're even more *********** than I thought. This woman wanted me to apply all over again, and could not help me with anything else. She said she had no access to other applications, and I would need to go through this whole process again. Can someone with a brain please respond and sort my application out!