1 reviews | Active since Jul 2011
Cannot get refund and bad service
Bad service and unable to obtain refund. 1. Sheri Tenelle Panther ended on online chat with me without explaining herself when she was unable to answer my questions. Very rude and unprofessional. 2. My account is in credit after incorrect charges and I have cancelled my service with Telkom. Telkom will not refund this money without a stamped bank statement. I am asking for it to be refunded into the same account as the debit order was setup on - thus Telkom has already verified this account and associated with the Telkom account. 3. Telkom is not prepared to compensate me for the working time I have to give up or petrol to go the bank. 4. The whole reason the account is in credit is because of Telkom's mess in the first place.
So, I still cannot get my refund...
Good Day
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Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,