Cannot get new service from Telkom

I am an existing customer of Telkom based in JHB. I have a flat in newlands in Cape Town and have tried unsuccessfully to have a new ADSL data connection installed. At first I tried the on-line application on the Telkom web site...twice...with absolutely no response or feedback received. I then spend 3 hours, over several days, holding for a call center consultant to help me. <br> <br> Eventually I spoke to \Happiness"(a consultant) for about 45 minutes trying to get a new ADSL application done. Towards the end of the process"