aJ
amy J
1 reviews | Active since Nov 2014
14 Apr 2015, 11:07
CANNOT GET MY MOBILE SERVICES CANCELLED
I went to a Telkom store before the Easter Weekend and lodged a form to cancel my internet services with Telkom. I had to call the call centre twice before being told that I have to wait 21-30 working days for them to just call me back, and when I complained I was told \that's just how it is". Then this morning an *** number called me"
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Telkom's replyOfficial
14 Apr 2015, 12:59Hello amyjoubert,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our Retention's team and feedback will follow.
Your reference is SM103299.
Regards,
Sanele Buthelezi
Telkom Social Media
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our Retention's team and feedback will follow.
Your reference is SM103299.
Regards,
Sanele Buthelezi
Telkom Social Media
Best regards,
Telkom's reply14 Apr 2015, 12:59
Official
Hello amyjoubert,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our Retention's team and feedback will follow.
Your reference is SM103299.
Regards,
Sanele Buthelezi
Telkom Social Media
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our Retention's team and feedback will follow.
Your reference is SM103299.
Regards,
Sanele Buthelezi
Telkom Social Media
Best regards,