Cannot get my Landline & ADSL canceled

<p>I have been trying to cancel my Telkom Landline and ADSL service since 21/05/2016. </p> <p>I have been to the Telkom shop twice, emailed and phoned several times.</p> <p>I eventually resubmitted the form to cancel again on the 3rd of August.</p> <p>When phoning them at the end of August they informed me that there system has no record of me trying to cancel anything. I have now stopped my debit order, maybe then I can get a response. My account has been debited with more than R1000 since I first submitted the form to cancel, and that is excluding the 30 days 'notice'. </p>