Cannot get my contract cancelled

How do you cancel an account with Telkom? Follow all the instructions by the call center, following up on the cancellation request... Sadly that is not the case!

Sent my cancellation request on the 1st of March @ 7:20am in order to be canceled at the end of March. Its now April the 4th and I went into the Telkom store twice they logged a case on my behalf ********** 3 and I phoned and used the online chat and not a single sole has been able to acknowledge my cancellation or action it.

I can see data has been loaded onto my account for April but I DONT WANT TO USE IT NOR DO I WANT TO PAY FOR IT ANYMORE. I even removed the simcard 2 days before the end of the contract term.

PLEASE RESPOND TELKOM!!!!!! Your client service isn't on par, and you are just in it for the sales instead of helping your clients.

HELP!