Cannot get hold of Telkom.

Almost 2 weeks ago, on 1 March, I ordered the new Telkom LTE 10G a months special for R139. I was told it would take a few days to process but I would receive a sms as soon as it's processed for when to expect delivery. By Monday 4 March I still hadn't heard anything so I phoned Telkom. The guy I spoke to said that it was logged but it still had to be processed but it should be done soon. By Friday 8 March I still hadnt heard anything so I phoned Telkom again. I spent a total of an hour on hold while trying to phone 3 different times. Eventually I gave up. It's now Monday 11 March and I am currently on hold waiting to speak to someone for over 20min already.

If this is how you treat customers wanting to get hold of you for products and services, I wonder how you treat someone trying to get hold of you for help and support? For the past two weeks whenever I phone there's an automated message saying that Telkom is experiencing some system issues, but this has been the message I've heard for the past 2 weeks.

I dont know whats going on with Telkom, but customer service is clearly not a priority. If you dont want my business and support, I will take it else where.