CANNOT GET HOLD OF ANYONE TO MOVE OUR LINES

I have been trying desperately for 2 weeks now to move our phone lines. It is impossible to get hold of anyone who knows what is going on and I simply cannot get any proper answers?? I have a reference number that I finally got after holding on for more than an hour!! AI*** but apparently this number means nothing! How can you get help from an institution that actually doesn't care about customers? Not sure if this complaint will do any good but it is worth a try as our business is without telephone lines for 4 days now and its useless service like this that can close a business down!<br> <br> Please everyone out there, if there is any way that you can move your business either to mobile numbers or Neo tel or anyone but Telkom, just do it!! They are absolutely useless!!!!