Cannot Get confirmation of cancelling my account

I downloaded the Customer Request for Contract and Service Cancellation form from the telkom website and sent it through to [Email Removed] on 24/11, then again on 25/11 and then again on 30/11/2015 to request that my service is cancelled as i am leaving the country. I cannot get ANYBODY at telkom to confirm that this has been loaded for cancellation effective 31 December 2015, well within the 30 days notice required. I have called 10210 and every single option sends me to somebody who cannot help. They all keep saying \send in the form"but nobody responds.<br> <br> This is absolutely pathetic and unacceptable. I have been a loyal and long time customer of Telkom"