CANNOT GET CANCELLATION CONFRIMATION

I sent a cancellation request with the cancellation request form etc on the 28th of December 2015 to cancel my service affective January 31st. I received an automated email stating a customer representative will contact and confirm within 48 hours. it is now January 22nd. I have sent about 20 follow up emails requesting confirmation via email as I have emigrated to Canada and no longer live in South Africa and now I will be forced to put a stop order on the account if not resolved.<br> <br> I have had great service with telkom but this SUCKS!!! <br> <br> Please respond VIA EMAIL ASAP!