Cannot get assistance

I have a LTE Account with Telkom and i am trying to update/migrate my account to a higher package. I am currently as I am typing been on the phone for more than 30 min having spoken to 6 different consultants and each one of them transfers me to the another department. <br> <br> no One can help me. I have been on hold for more that 15 min trying to speak to a manager and no one answers.<br> <br> Telkom I sing your praises. I tell all how absolutely awesome you are! Please dont change my view of you. Please assist me with this query.<br>