CG
Carlie G

1 reviews | Active since Sept 2014

03 Oct 2016, 12:27

Cannot get anything right and no one is interested in assisting me

<p>I placed an order with the call centre that was never processed. I then had to go in store and try again. The next day I got an SMS saying that I need to pay a R700 deposit in the next 7 days or my order will be cancelled. My order was processed incorrectly as I choose the promotional option where I do not have to pay an installation fee if I take the landline option plus the R17 closer option.</p> <p> </p> <p>The call centre tells me that the R700 deposit is related to my credit score and not the installation fee. If this is the case then I want to dispute this. I know for a fact that there is absolutely nothing wrong with my credit score.</p> <p> </p> <p>I cannot get hold of anyone to help me and everyone just passed me on to someone else.</p>

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Replies (1)
Telkom
Telkom's reply04 Oct 2016, 07:51
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Sales Team, please email your order number and ID number to ***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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