Cannot get any response from Customer Care

My home phone does not make incoming or outgoing calls, I cannot call customer care because of this. It is not the unit, and my bills are paid, so it's a line problem. Online fault logging doesn't work (i've been waiting 5 days for a response: Reference number is: 174CWK031215).<br> The 'Telkom Chat' online never has anyone log on or assist me (currently been waiting half an hour). I can't spend 30 minutes of my time again on hold to the customer care centre with my personal cellphone airtime, especially when the free alternatives do not work.